Shipping policy

Last updated: October 7, 2026.

Where we deliver and what shipping costs

We currently accept shipping orders within the United States only. Prices and checkout are in USD. Standard shipping is $4.95 USD per order, including orders containing more than one mug. Applicable taxes, if any, and the final order total are shown at checkout before payment.

Processing and delivery times

Orders are prepared within 2 business days and then shipped from our international fulfillment partners. Most orders arrive within 5–8 business days of purchase, including those 2 days of preparation. These are estimates, not guaranteed dates; weekends and public holidays aren't counted.

You'll receive an email with a tracking link as soon as your order ships.

All import duties and fees are covered by us — there's nothing extra to pay at delivery.

Delivery can be affected by order preparation, carrier capacity, customs processing, weather, holidays or an incorrect address. If we cannot ship within the applicable stated time, we will request your consent to a revised shipping time or offer cancellation and a refund for the unshipped merchandise, as required by law. Please contact us if your order is delayed.

Your delivery address and order changes

Please check your name and complete delivery address before placing an order. For an address correction or cancellation, email support@happymughouse.com as soon as possible with your order number. We will help where possible before fulfillment; a change or cancellation may no longer be possible once fulfillment has begun. We will explain the available options rather than promise a change that cannot be made.

Lost, damaged or delivered-but-missing orders

If an order arrives damaged, contains the wrong item or appears lost, contact support@happymughouse.com with your order number and the issue. Reasonable photos may help us verify damage or an incorrect item. We will investigate and arrange an appropriate replacement or refund for a merchant error, defective item or delivery damage; you will not be required to pay return shipping for those issues.

If the carrier marks a shipment delivered but you cannot locate it, check the delivery address and nearby delivery locations, then contact us. We will help investigate with the fulfillment partner or carrier. A delivery scan does not automatically close your claim. For an address entered incorrectly, contact us promptly so we can explain any correction or redelivery options and costs before you agree to them.

Returns

See our Returns & Refunds Policy for the 30-day return request window and refund terms.

Contact and operator

Happy Mug House is operated by RSG MARKETING LLC. Business and mailing address: 3311 99th Street, Queens, New York 11368, United States. Contact: support@happymughouse.com.