Refund policy

Last updated: October 6, 2026.

Requesting a return

You may request a change-of-mind return within 30 days after delivery. The mug should be unused, clean, undamaged and in a condition suitable for return. There is no restocking fee. Contact support@happymughouse.com with your order number before mailing an item so we can provide the correct return instructions and destination. Do not mail returns to our business address without instructions.

Change-of-mind shipping costs

You are responsible for change-of-mind return shipping. For a correctly fulfilled order, the original $4.95 USD shipping charge is not refundable for a normal change-of-mind return, subject to any rights required by law.

Damaged, defective or incorrect items

Please contact support@happymughouse.com if your mug is damaged, defective or different from the item ordered. We are responsible for resolving those issues with an appropriate replacement or refund. You will not be required to pay return shipping for a merchant error, defective product or an item damaged before or during delivery. We may request reasonable photos to help verify the issue and provide instructions. There is no 24-hour reporting deadline; contact us when you discover the issue. Your statutory rights are preserved.

Refund processing

After an approved returned item is received and reviewed, we aim to initiate the refund within approximately 5 business days. Where technically possible, refunds go to the original payment method. Your bank or payment provider may take additional time to post the credit. If the refund has not appeared after the provider's normal processing period, contact us so we can help trace it.

Cancellations and replacements

For a cancellation request, contact us as soon as possible. We will help before fulfillment where possible and explain your options if fulfillment has already begun. A replacement depends on the requested design being available; if we cannot supply an appropriate replacement, we will offer a refund. Each listing is for one mug, including the Mr & Mrs design. Our current catalog is not personalized.

Contact and operator

Happy Mug House is operated by RSG MARKETING LLC, a Wyoming limited liability company. Business and mailing address: 3311 99th Street, Queens, New York 11368, United States. Contact: support@happymughouse.com. This business address is not a customer return center.